Frequently Asked Questions

Welcome to Ducting Tech Air. Below you will find answers to some of the most common questions about our products, ordering, payment, delivery and returns.

If you cannot find the information you need, please contact our team and we will be happy to help.

What does Ducting Tech Air sell?

Ducting Tech Air supplies ducting, ventilation and airflow products for trade, commercial and industrial applications across the UK.

Our range includes spiral ducting and fittings, rectangular ducting, flexible ducting, fans, plastic ducting, fire dampers, ventilation accessories, grilles, louvres, plenum boxes, fixings and other ventilation products.

Do you deliver across the UK?

Yes. We offer delivery throughout the UK.

Standard delivery pricing and availability can vary depending on your postcode, order size and the type of products ordered. Some Scottish Highlands, island, offshore and remote postcodes may have different delivery charges or delivery times.

Can I get help choosing the right product?

Yes. If you are unsure which ducting, fitting, fan or ventilation product is suitable for your application, please contact our team before placing your order.

We provide practical product assistance to help you choose the appropriate solution.

How do I place an order?

You can place an order directly through our website.

Simply select the product you require, choose any available options or quantities, add the item to your basket and proceed to checkout.

Can I change or cancel my order?

Orders may be cancelled free of charge before they are dispatched.

If you need to cancel or change an order, contact us as soon as possible at hello@ductingtechair.com.

Once an order has been dispatched, our returns policy will apply.

Made-to-order or custom products may not be cancellable once production has started.

What happens after I place an order?

Once your payment has been successfully processed, you will receive an order confirmation email.

If you do not receive your confirmation email, please check your spam or junk folder. If you still cannot find it, contact us so we can confirm the status of your order.

Can I order products for a trade or commercial project?

Yes. Ducting Tech Air supplies products for trade, commercial and industrial applications.

If you require a large quantity or have specific project requirements, please contact our team before ordering so we can assist you.

What payment methods do you accept?

We accept a range of secure payment methods, including:

• Visa

• Mastercard

• American Express

• UnionPay

• ELO

• Discover

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

Payment methods available to you will be displayed during checkout.

Is payment secure?

Yes. Payments are processed securely through Shopify Payments and other trusted payment providers.

Payment information is encrypted and handled through PCI-compliant systems. We do not see or store your full card details.

What currency are your prices displayed in?

All prices on our website are listed and charged in British Pounds Sterling (GBP).

When will I be charged?

For standard orders, payment is taken in full at the time of purchase.

For certain made-to-order or custom-specified products, full or partial payment may be required before production begins. Where applicable, this will be stated on the product page or confirmed with you before processing your order.

How much does standard delivery cost?

For eligible UK Mainland deliveries:

• Orders below £500: A £9.99 delivery charge applies.
• Orders of £500 or more delivery is FREE.

Free standard delivery applies only to eligible UK Mainland postcodes.

Do you offer express delivery?

Yes. Shipping is available at a flat rate of £29.99 per order.

Express delivery has an estimated total delivery time of 2–6 working days, including handling and transit.

Express delivery availability depends on the products, order size and delivery location.

How long does standard delivery take?

For eligible UK Mainland deliveries, standard delivery is generally:

• Handling: 1–3 working days

• Transit: 3–5 working days

• Estimated total: 4–8 working days

These are estimated delivery times and are not guaranteed delivery dates unless a specific date has been confirmed by us in writing.

Do you deliver large or oversized products?

Yes. We can deliver many large, long or heavy ducting and ventilation products.

However, some products require specialist vehicles or delivery arrangements. Additional delivery charges may apply depending on the size, weight, quantity and delivery location.

If additional arrangements or charges are required, we will contact you before dispatch.

Can I return an item?

Most standard, stocked products can be returned within 14 days of delivery, provided they are:

• Unused

• In their original packaging

• In resaleable condition

• Accompanied by proof of purchase

You must contact us within 14 days of receiving the product to request a return.

How do I request a return?

Email hello@ductingtechair.com with:

• Your order number

• The product you want to return

• The reason for the return

We will confirm whether the product is eligible for return and provide instructions.

Please do not send products to our registered office unless we specifically instruct you to do so.

Can I return a product that has already been installed?

No. Products that have been installed, fitted or used are generally not eligible for return.

Products must be unused and in resaleable condition to qualify for a standard return.

What if my order arrives damaged?

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, please contact us promptly at hello@ductingtechair.com and provide photographs of the product and packaging.

Where possible, visible damage should also be recorded with the delivery driver at the time of delivery.

What if I receive the wrong product?

Contact us as soon as possible at hello@ductingtechair.com and provide your order number and photographs where appropriate.

If we confirm that the incorrect product was supplied, we will offer an appropriate resolution, which may include a replacement, repair or refund.

How long does a refund take?

Once your returned product has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds are issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to process and display the refund.

Can I exchange a product?

Yes, where the product is eligible.

Please contact us if you would like to exchange a product for a different size, specification or item.

Exchanges are subject to the same eligibility requirements as returns, and any price difference will be charged or refunded as appropriate.

How can I contact Ducting Tech Air?

Trading Name: Ducting Tech Air
Legal Company: DUCTING TECHNOLOGY & AIR LIMITED
Phone: +44 161 531 1958
Email: hello@ductingtechair.com
Address: Pall Mall 1 Pollen Square, 59 King Street, Manchester, M2 4PD, United Kingdom
Company Number: 17358690
Business Hours: Monday to Friday, 8:00 AM – 4:30 PM (UK Time)
Response Time: Within 24 hours on working days