Payment Policy
At Ducting Tech Air, we want checkout to be simple, secure, and transparent. Here's everything you need to know about how we handle payments.
Accepted Payment Methods
We accept all major credit and debit cards, including Visa, Mastercard, American Express, UnionPay, ELO, and Discover. We also accept PayPal, Shop Pay, Apple Pay, and Google Pay at checkout.
Secure Checkout
All payments are processed securely through Shopify Payments and our other trusted payment providers. Your payment information is encrypted and handled through PCI-compliant systems. We never see or store your full card details.
When You're Charged
For standard orders, your card is charged in full at the time of purchase.
● For made-to-order or custom-specified products, we may require full or partial payment upfront before production begins. Where applicable, this will be stated on the relevant product page or confirmed with you before your order is processed.
● For large or oversized orders requiring special delivery arrangements, any additional delivery charges will be confirmed with you before they are applied, in line with our Shipping & Delivery Policy.
We do not currently offer subscription orders. If this changes, updated terms will be published on this page.
Currency
All prices are listed and charged in British Pounds Sterling (GBP).
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email. If you do not receive this confirmation, please check your spam folder or contact us to confirm your order was placed successfully.
Payment Issues
If your payment is declined or an issue occurs during checkout, please double-check your card details and billing address, or try an alternative payment method. If the issue persists, please contact us and we will be happy to help.
Contact Us
Trading Name: Ducting Tech Air
Legal Company: DUCTING TECHNOLOGY & AIR LIMITED
Phone: +44 161 531 1958
Email: hello@ductingtechair.com
Address: Pall Mall 1 Pollen Square, 59 King Street, Manchester, M2 4PD, United Kingdom
Company Number: 17358690
Business Hours: Monday to Friday, 8:00 AM – 4:30 PM (UK Time)
Response Time: Within 24 hours on working days